Who we are

Child Friendly Holidays is the trading name of two companies run by the Tanswell family: A.M.D.G. Limited, company number 03207887, which lets the cottages at Hamptons Farmhouse in Kent, and Child Friendly Holidays (France) Limited, company number 09487205, which lets Sol du Mazel in the Dordogne. Each company is the data controller for enquiries and bookings about its own property. Both are registered in England and Wales at Hamptons Farmhouse, Park Road, Hadlow, Tonbridge, Kent TN11 9SR. You can reach either at office@tanswell.org, by phone (the number is on the contact page), or by post at the address above. Neither company is required to appoint a data protection officer; Andrew Tanswell handles privacy questions.

What we collect, and where it comes from

When you send an enquiry through this site we receive your name, email address, phone number if you give it, the cottage and dates you are interested in, who is coming, and your message.

When you book we also hold the names and ages of the people in your party, your postal address, payment records, the bank account you want your security deposit returned to, any notes you give us about your stay such as cots, allergies or mobility needs, and our correspondence with you.

If you book through VRBO, Airbnb or Booking.com, those platforms send us your name, contact details, party size and dates so that we can host you. Their own privacy notices cover what they hold.

Our web host keeps the usual server logs, which include the internet address of your device and the pages you visit, for a short period for security. We do not use them to identify you.

Children’s ages are collected only so that we can prepare cots, high chairs and the right beds, and keep everyone safe. We never send marketing to children.

Why we use it, and the legal basis

• To answer your enquiry and arrange a booking: steps you have asked for before entering a contract with us (UK GDPR Article 6(1)(b)).
• To manage your stay, take and refund payments, and deal with anything that arises: performing our contract with you (Article 6(1)(b)). You need to give us these details to make a booking; without them we cannot host you.
• To keep the accounting and tax records the law requires: a legal obligation (Article 6(1)(c)).
• To keep this website and our records secure, and to protect our property and guests: our legitimate interests (Article 6(1)(f)).
• To send you occasional emails about availability and news from our cottages, if you have enquired or stayed with us: our legitimate interest in keeping in touch with our guests, within the rules on electronic marketing (PECR regulation 22). You can opt out when you enquire and in every email we send. We never pass your details to anyone else for their marketing.
• Anything you tell us about allergies, medical conditions or mobility is health information. You choose whether to tell us; we use it only to prepare for your stay, and we rely on your explicit consent (Article 9(2)(a)), which you can withdraw at any time by emailing us.

We make no decisions about you by automated means and we do no profiling.

Who sees it

• Our housekeepers: the site manager at Sol du Mazel and the cleaners in Kent receive the names, ages, cot and high chair needs and any notes for your stay, so that the cottage is ready. They never see payment or bank details.
• Formspree (Formspree Inc., United States) receives what you type into the enquiry form and emails it to us, keeping a copy on its servers. Its privacy notice is at formspree.io.
• Bluehost (Newfold Digital, United States) hosts this website and our email.
• Google Fonts supplies the typefaces on this site. Your browser fetches them from Google, which sees your internet address.
• OpenStreetMap supplies the maps on the contact and information pages. Your browser fetches them from openstreetmap.org, which sees your internet address and may set its own cookies inside the map frame.
• Our bank, our accountant, and, if the law requires it, a public authority.

Where a provider is in the United States, the transfer relies on the UK International Data Transfer Addendum to the EU standard contractual clauses, or on the UK-US data bridge where the provider is certified under it.

How long we keep it

• Enquiries that do not lead to a booking: three years from our last contact with you.
• Bookings, payments and correspondence: seven years after your stay, to meet accounting and tax record rules. Security deposit bank details are deleted once the refund is made.
• Health notes: deleted after your stay.
• Marketing list: until you opt out, or after five years without a stay or enquiry.

Cookies

This website sets no cookies of its own and uses no analytics or tracking. The information pages remember which area tab you last chose in your browser’s local storage, which never leaves your device. The only third-party exception is the map frame described above, which is served by OpenStreetMap.

Your rights

You can ask us for a copy of the details we hold about you, ask us to correct or delete them, ask us to restrict how we use them, object to our using them, ask for a copy in a portable form, withdraw any consent you have given, and ask us to stop sending marketing emails at any time. Email office@tanswell.org and we will reply within a month, free of charge. If you are unhappy with how we have handled your details you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. If you live in the European Union you can also complain to your own data protection authority; in France that is the CNIL at cnil.fr.

Changes

We will post any changes to this notice on this page and update the date at the top.